Social Services Agency’s No Wrong Door Policy

By O.C. Supervisor Lisa Bartlett

Orange County’s Social Services Agency (SSA) has developed the “No Wrong Door Service Delivery Model,” which aims to connect the community with the services and resources that they need. Any individual or family that enters a county facility to seek help will be served regardless of which door they entered. To ensure that those seeking help have a supportive and quality experience, SSA utilizes the 3Cs of the customer service delivery model: Collaboration; Coordination; and Communication.

SSA staff has developed a “No Wrong Door” logo, a poster to be placed in SSA regional and satellite Offices, and an intranet resource page so staff can easily access other agency and outside information. With the implementation of the No Wrong Door Service Delivery Model, SSA staff will be able to properly assist the community and link them to the resources they need.

The Orange County Social Services Agency (SSA) operates under the policy direction of the Orange County Board of Supervisors and the California Departments of Social Services and Health Services. SSA is responsible for planning, implementing, and operating many of the social services programs provided by the County of Orange. Funding for programs comes from state, federal, and county sources. Please use this website to learn more about us and how we may be of service to you.

SSA prepares an annual Business Plan document to guide us in our provision of services. The Business Plan contains the Vision, Mission, and Goals for SSA, which are highlighted below. The Business Plan also contains strategies that we will pursue to achieve those goals. The Agency Fact Sheet is an excellent snap shot of our operations whereas the Budget will provide you a quick glimpse of the budget and fiduciary responsibility for SSA.